Knowledge management km is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its business performance. Eis executive vice president, education, research and membership, knowledge management consortium international kmci changes in knowledge management. The principles and practice of knowledge management by. Knowledge and process management wiley online library. Abstract purpose the article is a report of an investigation of the current state of knowledge management implementation in consulting organisation, to identify the key knowledge variables. If organization is able to use knowledge management processes properly, it can assess knowledge management, which allows it to find effectiveness of these processes and avert organization to right direction. The roles of knowledge management for the development of.
Knowledge management is the process of capturing, distributing, and effectively using knowledge. Knowledge management km knowledge management km refers to a multi disciplined approach to achieve organizational objectives by making the best use of knowledge. Issue 5 2014 knowledge management in organizations and interfirm networks. A historical perspective 63 the prophets traditions also have a clear guidance related to the management. According to this paper, organizations are generally recognizing the crucial importance of knowledge and knowledge. The following is a list of the most cited articles based on citations published in the last three years, according to crossref. This paper studies the knowledge management tool and features that are implemented in tim and some problems that hindered knowledge management practices at tim. Companies face the challenges of expanding their markets, improving products, services and processes, and exploiting intellectual capital in a dynamic. In order to maximise its value a change in strategies.
We distinguish first the organizational level that is. The key theme in this article is that the knowledge management system in any business is the first step towards building on the emerging tools and techniques like big data, predictive analytics, and other models. Information and knowledge management 2 data information applied for a purpose. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Issue 4 20 the 21st century knowledgebased value drivers of innovation and sustainable development.
The role of knowledge management in enhancing the competitiveness of small and mediumsized enterprises smes communications of the ibima volume 10, 2009 issn. The impact of knowledge management factors on improving the performance of success of sports customer relationship management fatemeh abdavi1, sajjad pashaie2 and yahgob badri azarin2 1 assistant professor, sport management university of tabriz 2 ms, sport marketing management university of tabriz corresponding author. From information management to knowledge management. Toward an applied compendium john girard, middle georgia state college, john. However, the researches that empirically prove the existing link are very rare. The knowledge management papers are a publication of knowledge management forum. If you have read any of the huge array of knowledge management books and articles that are currently available, you are possibly feeling slightly bewildered. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that.
Ontologybased knowledge management for enterprise systems. Although the concept of knowledge management is not new, it is a topic which needs to be discussed within the advising area. Approaches and policies, a paper on policy issues affecting small and medium sized enterprise in europe, delivered to deeds policy group meeting, brussels, july 2002. The aim of knowledge management is not necessarily to manage all knowledge, just the knowledge that is most important to the organisation. In recent years, there have been more and more new and interesting. Database optimizing services database systems journal. Knowledge management and its impact on islamic dawah. Isbn 9789535101901, pdf isbn 9789535155959, published 2012 0323. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. There are many taxonomies that specify various kinds of knowledge. Within these journals, we used as criterion for search the following keywords. Knowledge management is a discipline a lot of people think knowledge management is a technology or software solution but it is much more than that.
This study examines the determinant of knowledge management and its effect on small and medium entities smes performance by conducting. Knowledge management system is the key in achieving opportunities for better decisionmaking and competitive advantages for organizations. The attention and importance given to the acquisition of km in literature as. Human resource management and knowledge management by. Elements of knowledge management systems of enterprises. New research on knowledge management models and methods.
Therefore managing and utilizing knowledge effectively is vital for organisations to take full advantage of the value of knowledge. Obviously, you have to have a good piece of software or a good system to capture knowledge. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources. Issue 6 2011 a knowledgebased view of firm innovation.
Pdf the impact of knowledge management process and business. The management of knowledge has generated considerable interest in business and management circles due to its capability to deliver to organisations, strategic results relating to profitability, competitiveness and capacity enhancement chua, 2009. The impact of knowledge management practices on performance was. Knowledge management as an organizational innovation has been with us for more than a decade. The area of km is an interdisciplinary subject that deals with all aspects of. Knowledge management techniques and technologies play an important role in supporting knowledge management processes and activities. Knowledge management has contributed effectively to the productivity of brazilian workers and for the development of national management models. Km seems to have been successfully applied in large companies, but it is. The prophet in one of his traditions regarding management is reported to have said. The idea knowledge management strategy team wishes to thank the following organisations and colleagues for their help, support and interest in km, which has allowed the team to develop their knowledge and experience in using km tools and techniques and produce this handbook. Knowledge management as an important tool in organisational. The impact of knowledge management process and business.
Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 3, issue 1, 2015 4. Probably no better or more succinct singleline definition has appeared since. The influence of ict on the motivation for knowledge sharing. The principles and practice of knowledge management by martie maria squier submitted in fulfilment of the requirements for the degree of m. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. A craftsman will immediately calculate the price of the changes you require and will make a. Why do we need it for corporates 41 disproportionately high portion of their km effort and resources on technology at the cost of peopleinvolvement or strategic commitment resulting in zero or very. In recent years, there have been more and more new and. As a discipline, it has reached a state of maturity where we can now discern the principles, practices, and tools that make it unique. Chief knowledge officer, executive information systems, inc. Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles.
Is information science in the department of information science faculty of engineering, built environment and information technology university of pretoria november 2003. As a discourse, it has engendered new concepts and categories for us to make sense. Informationprocessing paradigm of knowledge management growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. Km focuses on processes such as acquiring, creating and sharing knowledge and the cultural and technical foundations that support them. Knowledge management as a determining factor in the. The value position of the role of knowledge management and its. From knowledge management to knowledge commerce, knowledge management dec 1999. Researchers often imply this positive effect of knowledge management on organisational performance. Knowledge management an overview preamble in the present day market scenario of intense competition, organizations need to know what they know and be able to leverage on its knowledge base to gain competitive advantage. Therefore the aim of the paper is to analyse structure of knowledge management. Elements of knowledge management systems of enterprises slawomir czarniewski university of finance and management in bialystok ul. The 2012 20 reprofiling exercise, introduced for eca to effectively support africas transformative agenda, created a division for public information and knowledge management, bringing together four sections with strategic responsibilities for improving ecas visibility and impact communications. The aim of this paper is to present a different knowledge management maturity model and to explain and test the hypothesis about impact of knowledge management. Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 1, issue 2, 20 128.
Knowledge management in theory and practice second edition kimiz dalkir foreword by jay liebowitz the mit press cambridge, massachusetts london, england. Organizations are realizing that knowledge is a crucial resource for organizations. Local egovernment national knowledge management project. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. Isbn 9789535100744, pdf isbn 9789535156628, published 2012 0224. Literature surrounding the knowledge management process of identifying. Research article performance measurement for knowledge. Fundamentally, knowledge management is about applying the collective knowledge of the entire workforce to achieve specific organisational goals. Km is also related to the concept of intellectual capital.
Wilson 2002 describes it as in large part, a management fad, promulgated mainly by certain consultancy companies, and the probability is that it will fade away like previous fads. Abstractpast researches showed that successful knowledge management programs can produce more returns, thus indicating that knowledge management might also have a positive effect on firm performance. Knowledge management system kms needs usage of information and. Employee interaction facilitates the process of dissemination of tacit knowledge.
The knowledge management issue is a special edition prepared for the 20 afdb annual meetings publications coordinator. Gray queens university 15 april 2001 abstract a wide variety of organizational practices have been proposed to support the creation. Issue 4 2012 managing knowledge for business performance improvement. Research article performance measurement for knowledge management. Perhaps you are wondering whether knowledge management is just the latest fad and hoping that if you ignore it, it will eventually go away. International journal of knowledge management, and international journal of knowledge management studies. New research on knowledge management technology intechopen. Knowledge management articles management study guide. Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary. Criticisms of knowledge management can generally be categorized into 4 groups, namely. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge. The discussion focused on the types of knowledge that development institutions should leverage, why, and how. Understanding knowledge management and its utilization within the organizational structure is an important first step toward developing a foundation for future techniques.
215 1210 989 305 918 1537 154 867 432 1446 243 506 1304 404 300 1121 149 1221 576 62 1187 1627 95 1695 1030 660 1567 256 1372 954 851 21 630 1304 160 208 1470 950 998